LEGAL DOCUMENTATION

RETURNS & REFUND POLICY

Pure Peptides South Africa
Effective Date: 1 June 2026

  1. Introduction

This Returns & Refund Policy governs returns, exchanges, damaged goods, incorrect orders, and refund requests relating to products purchased through the Pure Peptides South Africa website.

Nothing contained in this policy excludes, limits, or restricts any rights available to consumers under applicable South African legislation, including the Consumer Protection Act 68 of 2008.

  1. Contact Information

All returns and refund enquiries should be directed to:

Pure Peptides South Africa
Website: www.purepeptidesa.co.za
Email: info@purepeptidesa.co.za

Customers should include:

  • Order number;
  • Description of the issue; and
  • Photographs where applicable.
  1. Return Authorisation

Customers should obtain return instructions from Pure Peptides South Africa before returning any product.

Products returned without prior notification may experience delays in processing.

  1. Proof of Purchase

Pure Peptides South Africa may require proof of purchase before assessing any return, exchange, or refund request.

  1. Incorrect Products

If an incorrect product has been supplied, the customer should notify Pure Peptides South Africa within seven calendar days of delivery.

  1. Missing Items

If an order is incomplete or items are missing, the customer should notify Pure Peptides South Africa within seven calendar days of delivery.

  1. Products Damaged During Transit

Visible damage to products or packaging should be reported within 48 hours of delivery.

Supporting photographs should be provided where reasonably possible.

  1. Change-of-Mind Returns

Requests relating to change-of-mind returns should be submitted within seven calendar days of delivery.

To qualify for consideration, products must:

  • Remain unopened;
  • Remain unused;
  • Be returned in their original packaging; and
  • Be returned in substantially the same condition in which they were supplied.
  1. Non-Returnable Products

For quality control, safety, hygiene, temperature-control, and product integrity reasons, products may not qualify for return, exchange, or refund if they have been:

  • Opened;
  • Used;
  • Altered;
  • Tampered with;
  • Improperly stored;
  • Exposed to conditions outside recommended storage requirements;
  • Damaged after delivery;
  • Returned without original packaging; or
  • Returned in a condition materially different from that in which they were supplied.

Nothing contained in this section limits any rights afforded to consumers under applicable legislation.

  1. Defective Products

If a product is defective, unsafe, or fails to meet the standards required by applicable South African consumer protection legislation, the customer may be entitled to remedies available under such legislation, including repair, replacement, or refund, subject to the requirements of the law.

  1. Assessment of Returned Products

Returned products will be inspected upon receipt.

Following assessment, Pure Peptides South Africa may determine whether:

  • A replacement product is supplied;
  • An exchange is approved; or
  • A refund is processed.
  1. Refund Method

Approved refunds will generally be processed using the original payment method used for the purchase, where available through the payment provider.

  1. Refund Processing Time

Approved refunds are generally processed within seven to fourteen business days after approval.

Actual processing times may vary depending on payment providers and banking institutions.

  1. Exchanges

Replacement products or exchanges are subject to product availability.

Where replacement stock is unavailable, a refund may be processed.

  1. Return Shipping Costs

Responsibility for return shipping costs depends on the nature of the return.

Where Pure Peptides South Africa supplied:

  • An incorrect product; or
  • A product damaged during transit,

Pure Peptides South Africa may arrange or contribute towards return shipping costs.

For change-of-mind returns, return shipping costs remain the responsibility of the customer.

  1. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order information;
  • Inspecting deliveries upon receipt;
  • Reporting issues within the periods specified in this policy; and
  • Maintaining product integrity after delivery.
  1. Exclusions

Pure Peptides South Africa shall not be responsible for:

  • Damage resulting from misuse;
  • Damage resulting from improper storage;
  • Damage resulting from exposure to unsuitable environmental conditions;
  • Damage occurring after delivery; or
  • Losses resulting from incorrect delivery information supplied by the customer.
  1. Cooling-Off Rights

Where applicable under South African law, customers may be entitled to certain cancellation rights in respect of online transactions.

Any such rights shall be exercised in accordance with applicable legislation.

  1. Consumer Rights

Nothing contained in this policy excludes or limits any rights afforded to consumers under applicable South African legislation.

  1. Amendments

Pure Peptides South Africa reserves the right to amend this Returns & Refund Policy from time to time.

Updated versions become effective upon publication on the website.

  1. Contact Information

For returns and refund enquiries, please contact:

Pure Peptides South Africa
Website: www.purepeptidesa.co.za
Email: info@purepeptidesa.co.za

 

SHIPPING POLICY

Pure Peptides South Africa
Effective Date: 1 June 2026

  1. Introduction

This Shipping Policy explains how orders placed through the Pure Peptides South Africa website are processed and delivered.

Pure Peptides South Africa aims to process and dispatch orders as efficiently as possible while ensuring products are packaged appropriately for delivery.

  1. Order Processing

Orders are processed after successful payment has been received and verified.

Order processing times may vary depending on:

  • Product availability;
  • Payment confirmation;
  • Public holidays;
  • Weekends; and
  • Operational requirements.

Orders placed outside normal business hours may be processed on the next business day.

Unless otherwise communicated, orders are generally dispatched within one to three business days after payment confirmation.

  1. Product Availability

All products are offered subject to availability.

If a product becomes unavailable after an order has been placed, Pure Peptides South Africa will make reasonable efforts to contact the customer regarding the affected order.

  1. Delivery Areas

Pure Peptides South Africa provides delivery services within South Africa.

Delivery availability may vary depending on location and courier coverage.

  1. Delivery Times

Delivery times may vary depending on:

  • Destination;
  • Courier operations;
  • Public holidays;
  • Weather conditions;
  • High-volume periods; and
  • Circumstances beyond reasonable control.

Orders delivered to major metropolitan areas generally arrive within one to five business days after dispatch.

Regional or remote areas may require additional time.

All delivery timeframes are estimates only and are not guaranteed.

  1. Delivery Address Information

Customers are responsible for ensuring that delivery information provided during checkout is complete and accurate.

Pure Peptides South Africa shall not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information supplied by the customer.

Any person accepting delivery at the delivery address supplied by the customer shall be deemed authorised to receive the order on the customer’s behalf.

  1. Shipping Charges

Shipping charges, where applicable, will be displayed during the checkout process before payment is completed.

Shipping charges may vary depending on destination, order size, or promotional offers.

  1. Tracking Information

Where tracking information is available, customers may receive shipment updates or tracking details once an order has been dispatched.

Availability of tracking information may depend on the delivery service provider.

  1. Delivery Delays

Although every reasonable effort is made to ensure timely delivery, delays may occasionally occur.

Pure Peptides South Africa shall not be liable for delays caused by:

  • Courier service disruptions;
  • Load shedding or infrastructure interruptions;
  • Severe weather conditions;
  • Industrial action;
  • Supply chain disruptions;
  • Public holidays; or
  • Circumstances beyond reasonable control.
  1. Failed Deliveries

If delivery cannot be completed due to:

  • Incorrect address details;
  • Unavailability of the recipient;
  • Failure to collect a parcel where required; or
  • Circumstances attributable to the customer,

additional shipping charges may apply for re-delivery.

  1. Risk and Ownership

Risk in the products passes to the customer upon successful delivery and acceptance at the delivery address provided by the customer.

Ownership of the products remains with Pure Peptides South Africa until full payment has been successfully received.

  1. Temperature-Sensitive Products

Certain products may require specific storage conditions during transport and after delivery.

Customers are responsible for ensuring that products are promptly received and stored in accordance with the applicable product instructions upon delivery.

Pure Peptides South Africa cannot be responsible for product deterioration resulting from delays in acceptance of delivery, improper storage, or handling after delivery has occurred.

  1. Damaged Parcels

Customers are encouraged to inspect parcels upon delivery.

Damaged, incomplete, or visibly compromised deliveries should be reported within 48 hours of receipt.

Customers should provide supporting information and photographs where reasonably possible.

For assistance, please contact:

Email: info@purepeptidesa.co.za

  1. Incorrect Orders

If an incorrect product has been supplied, customers should notify Pure Peptides South Africa promptly so that the matter may be investigated and addressed.

  1. International Shipping

Unless otherwise stated, Pure Peptides South Africa currently supplies products within South Africa only.

Should international shipping be introduced in future, additional terms and conditions may apply.

  1. Force Majeure

Pure Peptides South Africa shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to:

  • Natural disasters;
  • Severe weather conditions;
  • Civil unrest;
  • Government actions;
  • Infrastructure failures;
  • Cyber incidents;
  • Supply chain disruptions;
  • Labour disputes; or
  • Courier service interruptions.
  1. Delivery Enquiries

Delivery-related enquiries should be submitted within 30 days of the dispatch date to facilitate efficient investigation with the relevant courier service provider.

  1. Changes to this Shipping Policy

Pure Peptides South Africa reserves the right to amend this Shipping Policy from time to time.

Updated versions become effective upon publication on the website.

  1. Contact Information

For shipping-related enquiries, please contact:

Pure Peptides South Africa
Website: www.purepeptidesa.co.za
Email: info@purepeptidesa.co.za

 

MEDICAL & EDUCATIONAL DISCLAIMER

Pure Peptides South Africa
Effective Date: 1 June 2026

  1. General Information

The information provided on this website is intended solely for general informational and educational purposes.

While Pure Peptides South Africa makes reasonable efforts to ensure that information presented on this website is accurate and up to date, no representation or warranty is made regarding the completeness, reliability, suitability, or accuracy of any information contained on the website.

  1. Not Medical Advice

Nothing contained on this website, including product descriptions, blog articles, educational resources, guides, or other content, should be interpreted as:

  • Medical advice;
  • Healthcare advice;
  • Diagnosis;
  • Treatment recommendations; or
  • A substitute for consultation with an appropriately qualified healthcare professional.

Nothing on this website should be construed as a claim that any product is intended to diagnose, treat, cure, prevent, or mitigate any disease, medical condition, or health disorder.

Customers are encouraged to seek professional medical advice regarding their individual health circumstances before making decisions relating to health, wellness, or lifestyle matters.

 

 

  1. No Doctor-Patient Relationship

Use of this website does not establish a doctor-patient, healthcare practitioner-patient, or professional advisory relationship between Pure Peptides South Africa and any visitor or customer.

  1. Individual Results May Differ

Information relating to wellness, recovery, healthy ageing, lifestyle optimisation, and related topics is provided for educational purposes only.

Individual experiences and outcomes may vary, and no guarantees, promises, or representations regarding results are made.

  1. Product Information

Product descriptions and educational content are provided to assist customers in understanding products and general scientific subject matter.

Product information is provided for educational purposes only and should not be interpreted as medical, therapeutic, pharmaceutical, or treatment claims.

Customers are responsible for conducting their own due diligence and obtaining appropriate professional advice where necessary.

Pure Peptides South Africa does not guarantee that any product will produce specific outcomes or benefits.

  1. Website Content

Articles, blogs, guides, educational materials, and other content published on this website are intended solely for informational purposes.

Such content should not be relied upon as professional medical, pharmaceutical, nutritional, or healthcare advice.

 

 

  1. External Information Sources

From time to time, the website may refer to third-party publications, research studies, articles, or external resources.

Such references are provided for informational purposes only and do not constitute endorsement, recommendation, verification, or approval of third-party content.

References to scientific literature, studies, or research findings do not constitute representations or guarantees that similar outcomes will occur in any individual circumstance.

  1. Research and Educational Information

Information published on this website relating to peptides, biological compounds, mechanisms of action, scientific studies, or research findings is provided solely for informational and educational purposes.

Such information is intended to facilitate understanding of relevant scientific and technical subject matter and should not be interpreted as claims regarding the safety, efficacy, suitability, or intended use of any product.

  1. Regulatory Compliance

Pure Peptides South Africa does not represent that any product available through the website has been evaluated, approved, registered, authorised, or endorsed by the South African Health Products Regulatory Authority (SAHPRA) unless expressly stated otherwise.

Customers are responsible for ensuring that their purchase, possession, storage, handling, and use of any product complies with all applicable laws, regulations, and professional requirements.

  1. Limitation of Liability

To the fullest extent permitted by law, Pure Peptides South Africa shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

  • Reliance on information contained on the website;
  • Misinterpretation of website content;
  • Decisions made based on information provided; or
  • Use of products purchased through the website.

Users assume responsibility for their own decisions and actions.

Nothing contained herein excludes liability where exclusion would be unlawful.

  1. Responsible Use

Customers are encouraged to familiarise themselves with all applicable laws, regulations, and professional guidance relevant to their circumstances.

Pure Peptides South Africa encourages responsible and informed decision-making and recommends consultation with appropriately qualified healthcare professionals where required.

  1. No Warranties

All information on this website is provided on an “as is” basis without warranties of any kind, whether express or implied.

Pure Peptides South Africa makes no representations regarding:

  • Accuracy;
  • Completeness;
  • Suitability;
  • Availability; or
  • Reliability of information provided.
  1. Changes to This Disclaimer

Pure Peptides South Africa reserves the right to amend this Disclaimer from time to time.

Updated versions become effective upon publication on the website.

 

 

  1. Contact Information

For questions relating to this Disclaimer, please contact:

Pure Peptides South Africa
Website: www.purepeptidesa.co.za
Email: info@purepeptidesa.co.za

TERMS & CONDITIONS

Pure Peptides South Africa
Effective Date: 1 June 2026

  1. Introduction

These Terms and Conditions govern access to and use of the Pure Peptides South Africa website, including any purchases made through the website.

By accessing, browsing, using, or placing an order through this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you should discontinue use of the website.

  1. Definitions

For purposes of these Terms and Conditions:

  • “Pure Peptides South Africa”, “we”, “our”, or “us” refers to Pure Peptides South Africa.
  • “Website” refers to the Pure Peptides South Africa website and online store.
  • “Customer”, “you”, or “your” refers to any visitor, user, or purchaser using the website.
  • “Products” refers to goods offered for sale through the website.
  • “Content” refers to text, graphics, images, logos, articles, blog posts, educational materials, and other information appearing on the website.
  1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age; or
  • You are using the website under the supervision of a parent or legal guardian.
  1. Website Use

You agree to:

  • Use the website only for lawful purposes;
  • Provide accurate and complete information;
  • Not interfere with website security or functionality;
  • Not attempt unauthorised access to systems, accounts, or data;
  • Not use the website in a manner that may damage or impair its operation.

Customers may not introduce viruses, malware, malicious code, automated bots, scraping tools, or any technology intended to interfere with the security, integrity, functionality, or availability of the website.

  1. Educational Information

Information contained on this website is provided for general informational and educational purposes only.

Nothing contained on the website constitutes:

  • Medical advice;
  • Healthcare advice;
  • Diagnosis;
  • Treatment recommendations; or
  • Professional medical opinion.

Customers are encouraged to consult appropriately qualified healthcare professionals regarding their individual circumstances.

Additional information regarding website content is contained within the Medical & Educational Disclaimer.

  1. Product Information

Pure Peptides South Africa makes reasonable efforts to ensure that product descriptions, images, and information displayed on the website are accurate.

However:

  • Product images are illustrative and may differ from actual packaging;
  • Specifications may change from time to time;
  • Availability may vary; and
  • Errors or omissions may occasionally occur.

Pure Peptides South Africa reserves the right to correct inaccuracies without prior notice.

  1. Product Availability

All products are offered subject to availability.

Pure Peptides South Africa reserves the right to:

  • Discontinue products;
  • Modify product offerings;
  • Withdraw products from sale; and
  • Limit quantities available for purchase;

without prior notice.

  1. Pricing

Prices displayed on the website:

  • Are subject to change without prior notice;
  • May be corrected if pricing errors occur; and
  • Apply only at the time an order is placed.

In the event of an obvious pricing error, Pure Peptides South Africa reserves the right to cancel the affected order and refund any payment received.

  1. Orders

Submission of an order does not constitute acceptance of that order.

Orders remain subject to confirmation and acceptance by Pure Peptides South Africa.

Orders may be declined or cancelled where:

  • Products are unavailable;
  • Payment cannot be verified;
  • Fraud is suspected;
  • Pricing errors have occurred; or
  • Information supplied by the customer is incomplete or inaccurate.
  1. Payment

Payment must be successfully received before products are dispatched.

Payments are processed by third-party payment service providers.

Pure Peptides South Africa does not store complete banking card details.

  1. Shipping and Delivery

Delivery times provided are estimates only.

Pure Peptides South Africa will make reasonable efforts to process orders promptly but shall not be liable for delays caused by:

  • Courier services;
  • Public holidays;
  • Adverse weather conditions;
  • Supply chain disruptions; or
  • Circumstances beyond reasonable control.

Further information may be contained within the Shipping Policy.

  1. Returns and Refunds

Returns and refunds are governed by the Returns & Refund Policy published on the website.

Nothing contained in these Terms and Conditions shall be interpreted as limiting, excluding, or restricting any rights afforded to consumers under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.

  1. Customer Responsibilities

Customers are responsible for:

  • Providing accurate information;
  • Reviewing product information before purchasing;
  • Ensuring purchases comply with applicable laws and regulations;
  • Maintaining the confidentiality of account credentials; and
  • Seeking appropriate professional advice where necessary.

Product Use and Customer Responsibility

Customers are responsible for ensuring that products are purchased, stored, handled, and used in accordance with applicable laws, product information, and any professional guidance obtained by the customer.

Pure Peptides South Africa shall not be liable for misuse, improper handling, unauthorised use, or use contrary to the information supplied with the product.

  1. Intellectual Property

All website content, including:

  • Logos;
  • Graphics;
  • Text;
  • Images;
  • Branding;
  • Website design; and
  • Educational materials;

remain the property of Pure Peptides South Africa or their respective owners.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

  1. Third-Party Websites

The website may contain links to external websites.

Pure Peptides South Africa does not control and accepts no responsibility for:

  • Third-party content;
  • Third-party products or services; or
  • External privacy practices.
  1. Privacy

Personal information is processed in accordance with the Pure Peptides South Africa Privacy Policy.

  1. Electronic Communications

By using this website or communicating with Pure Peptides South Africa electronically, you consent to receiving communications electronically and acknowledge that such communications satisfy any legal requirement for written communication.

  1. Limitation of Liability

To the fullest extent permitted by law, Pure Peptides South Africa shall not be liable for:

  • Indirect damages;
  • Consequential damages;
  • Loss of profits;
  • Loss of business opportunities;
  • Loss of data;
  • Website interruptions;
  • Technical failures; or
  • Reliance on website content.

Nothing contained herein excludes liability where exclusion would be unlawful.

  1. Indemnity

By using this website, you agree to indemnify and hold harmless Pure Peptides South Africa, its owners, representatives, employees, and service providers against claims, damages, liabilities, costs, or expenses arising from:

  • Misuse of the website;
  • Violation of these Terms and Conditions; or
  • Unlawful conduct by the customer.
  1. Force Majeure

Pure Peptides South Africa shall not be liable for failure or delay in performing obligations where such failure results from circumstances beyond reasonable control, including:

  • Natural disasters;
  • Power failures;
  • Internet disruptions;
  • Industrial action;
  • Government restrictions; or
  • Supply chain interruptions.
  1. Amendments

Pure Peptides South Africa reserves the right to amend these Terms and Conditions from time to time.

Updated versions become effective upon publication on the website.

  1. Severability

Should any provision of these Terms and Conditions be found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

  1. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from these Terms and Conditions or the use of this website shall be subject to the jurisdiction of the courts of the Republic of South Africa.

  1. Entire Agreement

These Terms and Conditions, together with any policies referenced herein, constitute the entire agreement between Pure Peptides South Africa and the customer regarding use of the website and supersede any prior communications or understandings relating thereto.

  1. Contact Information

For questions relating to these Terms and Conditions, please contact:

Pure Peptides South Africa
Website: www.purepeptidesa.co.za
Email: info@purepeptidesa.co.za

 

COOKIE POLICY

Pure Peptides South Africa
Effective Date: 1 June 2026

  1. Introduction

This Cookie Policy explains how Pure Peptides South Africa (“Pure Peptides South Africa”, “we”, “our”, or “us”) uses cookies and similar technologies when you visit our website.

Cookies help improve website functionality, performance, security, and user experience.

  1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

Cookies help websites remember information about your visit and may improve functionality, user experience, and website performance.

Cookies do not generally identify users personally but may be associated with information voluntarily provided by users.

  1. Why We Use Cookies

Cookies may be used to:

  • Maintain website functionality;
  • Improve user experience;
  • Remember user preferences;
  • Assist with website security;
  • Support operation of the online store;
  • Facilitate shopping cart and checkout processes;
  • Improve website performance; and
  • Analyse website usage patterns.
  1. Types of Cookies

Essential Cookies

Essential cookies are required for the website to function correctly.

These cookies enable features such as:

  • Navigation;
  • Shopping cart functionality;
  • Secure access to website services; and
  • Session management.

Disabling essential cookies may affect website functionality.

Functional Cookies

Functional cookies help remember user preferences and improve the browsing experience.

Performance and Analytics Cookies

Performance-related cookies help measure website activity and usage patterns.

This information assists in improving website functionality and user experience.

Third-Party Cookies

Certain website features may rely on services provided by third parties.

Such services may place cookies on a user’s device in accordance with their own privacy policies.

Pure Peptides South Africa does not control third-party cookie practices.

  1. Examples of Cookies We May Use

Depending on website functionality, cookies may be associated with:

  • E-commerce and checkout processes;
  • Shopping cart functionality;
  • User session management;
  • Security and fraud prevention;
  • Payment gateway integrations;
  • Website analytics services; and
  • Website performance optimisation.
  1. Analytics Services

The website may utilise analytics tools that collect aggregated and anonymised information relating to website traffic, visitor behaviour, and website performance.

Such information is used to improve website functionality, user experience, and business operations.

  1. Cookie Consent

Where required by applicable law, users may be presented with cookie consent options when visiting the website.

By selecting cookie preferences or continuing to use the website after receiving appropriate notice, users consent to the use of cookies as described in this Cookie Policy.

Users may modify browser settings or available website tools to manage cookie preferences.

  1. Personal Information

To the extent that cookies collect or process personal information, such processing will be conducted in accordance with the Pure Peptides South Africa Privacy Policy and applicable South African legislation, including the Protection of Personal Information Act, 2013 (POPIA).

  1. Managing Cookies

Most web browsers allow users to:

  • View cookies;
  • Delete cookies;
  • Block cookies; or
  • Configure cookie preferences.

Disabling cookies may affect certain website functions and features.

  1. Third-Party Websites

The website may contain links to external websites.

Pure Peptides South Africa is not responsible for the content, privacy practices, or cookie policies of third-party websites.

Users are encouraged to review the privacy and cookie policies of external websites separately.

  1. Changes to This Cookie Policy

Pure Peptides South Africa reserves the right to amend this Cookie Policy from time to time.

Updated versions become effective upon publication on the website.

  1. Data Privacy and Cookie Enquiries

For questions relating to this Cookie Policy, privacy matters, or the processing of personal information, please contact:

Pure Peptides South Africa
Website: www.purepeptidesa.co.za
Email: info@purepeptidesa.co.za

 

PRIVACY POLICY

Pure Peptides South Africa

Effective Date: 1 June 2026

  1. Introduction

Pure Peptides South Africa (“Pure Peptides SA”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act, 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, process, store, and protect personal information obtained through our website, online store, communications, and customer interactions.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

  1. Definitions

Personal Information

“Personal Information” refers to information relating to an identifiable natural or juristic person and may include, but is not limited to:

  • Name and surname;
  • Email address;
  • Telephone number;
  • Billing address;
  • Delivery address;
  • Order history;
  • Device and website usage information;
  • Any information voluntarily submitted through forms or communications.

Processing

Processing includes collecting, recording, storing, updating, using, transmitting, deleting, or destroying personal information.

  1. Information We Collect

Depending on your interaction with the website, we may collect:

Information You Provide

  • Name and surname;
  • Email address;
  • Mobile number;
  • Delivery address;
  • Billing address;
  • Information provided when contacting us;
  • Information submitted through forms or customer enquiries.

Order Information

  • Products purchased;
  • Transaction information;
  • Delivery information;
  • Refund information where applicable.

Website Usage Information

  • IP address;
  • Browser type;
  • Device information;
  • Pages visited;
  • General analytics information.

Marketing Preferences

  • Newsletter subscriptions;
  • Communication preferences;
  • Consent relating to marketing communications.
  1. How We Use Your Information

Personal information may be processed to:

  • Process and fulfil orders;
  • Provide customer support;
  • Respond to enquiries;
  • Deliver products and services;
  • Maintain business records;
  • Improve website functionality and customer experience;
  • Detect fraud and protect website security;
  • Communicate regarding orders and account matters;
  • Send marketing communications where consent has been provided.
  1. Lawful Basis for Processing

Personal information is processed only where lawful and necessary, including:

  • With your consent;
  • To fulfil contractual obligations;
  • To comply with legal or regulatory requirements;
  • For legitimate business purposes that do not override your privacy rights.
  1. Special Personal Information

Pure Peptides South Africa does not intentionally request unnecessary special personal information.

Customers are requested not to provide medical records or other sensitive health information through website forms, email correspondence, or general enquiries unless specifically required and lawfully permitted.

  1. Accuracy of Information

Customers are responsible for ensuring that information provided to Pure Peptides South Africa is accurate and reasonably up to date.

  1. Sharing Personal Information

Pure Peptides South Africa does not sell, trade, or rent personal information.

Information may be shared where reasonably necessary with trusted third parties involved in:

  • Payment processing;
  • Website hosting;
  • Courier and delivery services;
  • Technical support services;
  • Professional advisers where appropriate;
  • Regulatory authorities where legally required.

Third-party service providers are expected to process information responsibly and in accordance with applicable laws.

  1. Payment Information

Payments are processed by third-party payment service providers.

Pure Peptides South Africa does not store complete banking card details on its systems.

Customers are encouraged to review the privacy policies of payment service providers used during checkout.

  1. Cookies and Website Analytics

The website may use cookies and similar technologies to:

  • Improve website functionality;
  • Enhance user experience;
  • Analyse website traffic;
  • Remember user preferences.

Users may disable cookies through their browser settings, although some website functionality may be affected.

  1. Third-Party Websites

The website may contain links to external websites.

Pure Peptides South Africa is not responsible for the content, privacy practices, or security of third-party websites.

Users are encouraged to review the privacy policies of those websites separately.

  1. Security of Information

Pure Peptides South Africa implements reasonable technical and organisational safeguards to help protect personal information against:

  • Loss;
  • Unauthorised access;
  • Disclosure;
  • Alteration; and
  • Destruction.

Although every reasonable effort is made to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.

  1. Retention of Information

Personal information is retained only for as long as:

  • Necessary to fulfil the purpose for which it was collected;
  • Required by applicable legislation;
  • Needed for accounting, legal, tax, or dispute resolution purposes.

When information is no longer required, it will be securely deleted or destroyed where reasonably practicable.

  1. International Processing

Where third-party service providers process or store information outside South Africa, reasonable steps will be taken to ensure an appropriate level of protection consistent with applicable legislation.

  1. Marketing Communications

Marketing communications will only be sent where:

  • Consent has been provided; or
  • Such communication is otherwise permitted by law.

Recipients may unsubscribe from marketing communications at any time.

  1. Your Rights

Subject to applicable legislation, you may:

  • Request access to your personal information;
  • Request correction of inaccurate information;
  • Request deletion where legally permissible;
  • Object to the processing of personal information;
  • Withdraw consent previously provided;
  • Lodge a complaint with the Information Regulator.
  1. Children’s Information

The website and services are intended for adults.

Pure Peptides South Africa does not knowingly collect personal information from minors without appropriate consent as required by law.

  1. Changes to This Privacy Policy

Pure Peptides South Africa reserves the right to amend this Privacy Policy from time to time.

Updated versions become effective upon publication on the website.

  1. Contact Information

For questions relating to this Privacy Policy or requests concerning personal information, please contact:

Pure Peptides South Africa
📧 info@purepeptidesa.co.za

  1. Complaints

If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator (South Africa).

Information Regulator (South Africa)
Website: https://inforegulator.org.za